Noise control

When noise annoys

At any time of the day or night you have the right to have excessive noise stopped or reduced.

Council noise control officers will investigate, assess the noise level and ensure it is reduced if it is considered excessive under the Resource Management Act 1991.

Contact Hamilton City Council on 838 6699, 24 hours a day, 7 days a week.

Resource Management Act 1991

The noise control provisions of the Resource Management Act 1991 are designed to:

  • Protect people from unreasonable and excessive noise

  • Provide effective noise control in our community

  • Protect the rights of people and industry to make a reasonable level of noise.

The Act points out that it is your duty, as an occupier of land, not to make noise that disturbs or annoys people by ensuring noise does not exceed a reasonable level.

Noise in your neighbourhood

Everybody should expect some degree of noise in their neighbourhood from time to time. Noise control is not intended to regulate everyday residential activities such as mowing lawns and vehicles driving on the road etc.

If you have a problem with noise from your neighbour's place, try speaking with them first. Often a friendly word over the fence is all that is required. While such noise may be a nuisance to you temporarily, provided the hours of operation are reasonable, noise control may not consider the noise excessive or unreasonable.

What is excessive noise?

Excessive noise is noise under human control and of such a nature as to unreasonably interfere with the peace, comfort and convenience of any person. The affected person must not be in or at the same place where the noise is being emitted.

The noise may be emitted from such sources as musical instruments, electrical appliances, machines and also from a person or group of persons. Loud party and stereo noise are by far the most common complaints, followed by building alarms, and noise from licensed premises.

Exceptions from the definition of excessive noise include aircraft involved in flight, or in ground flight operations (taxiing, take-off etc), vehicles being driven on a road, and moving trains.

Assessment of excessive noise

Excessive noise complaints are investigated by a security company under contract to Council.

The key wording in the definition of excessive noise is 'unreasonably interferes'. This implies that noise can cause 'reasonable' interference. So the main issue for the noise control officer is to determine whether the noise is unreasonable or not when investigating noise complaints. Factors that are taken into account when making this determination include:

  • The noise source (the kind of activity producing the noise, and its purpose - it may be that the noise is from an activity that is providing benefit to the people being affected, e.g. roads works)

  • Location of the noise source relative to sensitive uses (schools, libraries etc)

  • Time of day/night (this impacts on the background noise level from sources other than the one being complained about)

  • Duration of the noise

  • Noise history (repeat or on-going situations)

  • Noise level (this is affected by the time of day/night and the point of assessment relative to the noise source)

  • Potential to avoid or abate the noise

  • Special audible characteristics, such as:
    Tonal (e.g. hum, whine)
    Impulsive (e.g. bangs, clicks)
    Frequency/pitch (e.g. high speed cutting, grinding, heavy beat)
    Intermittent
    Other characteristics that may cause annoyance at lower noise levels.

On investigation of a complaint, if the noise is deemed excessive, a noise control officer or a Police officer may direct the occupier or person responsible for causing the noise to immediately reduce it to a reasonable level. The assessment required is subjective and no noise measurements have to be taken. Once a direction to reduce noise to a reasonable level has been given, nobody on the premises may generate excessive noise for 72 hours.

How to make a noise complaint

Noise complaints should be made to the Council's 24-hour telephone number: 838 6699

  • You will be asked to provide your details and details of where the noise is coming from (your details are not made known to the noisemaker, but are for our records)

  • You will be asked if the noise control officer can make their assessment from your property - this will enable the officer to make a more accurate assessment of the noise as it affects you

  • You will also be asked if you want any feedback on the outcome of the investigation - the noise control officer will phone you directly to explain the outcome

  • The details of the complaint are forwarded to the security company, who deploy one of their duty noise control officers to the subject address

  • The noise control officer assesses the noise and takes the appropriate action

  • If the noise starts again after the noise control officer has visited, contact us again and a noise control officer will revisit the address.

Unreasonable noise

There are certain noisy activities in our community that noise control cannot reduce or abate immediately such as continuous industrial or commercial noise and on-going business-related noise. In these situations noise measurements are normally required over a period of time. Noise from building and construction activities are also controlled by Council. Noise from these activities are required to comply with the NZ Standard on Construction Noise which allows construction-related noise Monday to Saturday within set hours.

What happens in cases of unreasonable noise?

Complaints are investigated by a member of the Environmental Technical Team and measurements may be taken to determine if the noise is breaching the Noise Rules contained in the Hamilton District Plan. Anyone making unreasonable noise may be served an Abatement Notice. This notice requires action to be taken to reduce the noise to a reasonable level within a defined period of time.

How is noise control enforced?

Anyone making unreasonable or excessive noise can be fined up to $10,000. If excessive noise is not reduced to a reasonable level following the issue of an excessive noise direction, the noise control officer accompanied by a Police officer may enter the premises and:

  • Remove whatever is causing the noise; or

  • Render the equipment inoperable; or

  • Lock away or seal whatever is causing the noise; or

  • Take any other steps needed to reduce the noise.

You may also face a fine of up to $10,000 if you fail to comply with a direction to reduce the noise to a reasonable level.

What happens to equipment that has been seized?

The noise control officers may remove equipment, such as stereos and amplifiers, if the owners don't reduce excessive noise to a reasonable level for 72 hours after a written direction has been issued by noise control officers.

Any equipment taken by a noise control officer can be reclaimed from the Council offices in Garden Place when we are satisfied that its return will not lead to resumption of noise beyond a reasonable level.

You will be required to complete an application form saying the excessive noise won't continue if the equipment is returned to you. You will have to provide proof you own the equipment, such as warranty, sale or hire purchase documents including - if possible - serial numbers and provide proof of ID (driver's licence or similar). The costs incurred in removing and storing equipment are payable before the equipment is returned.

If Council receives further complaints after returning your equipment to you, it is unlikely it will return it if seized a second time.

Contact Hamilton City Council on 838 6633

Ongoing noise problems

For problem places further action can be taken to achieve the required outcome. This includes the issue of a formal abatement notice, issued under the Act. Non-compliance with this notice carries severe penalties.

Immediate fines are also imposed in some cases on non-compliance with either a written direction or an abatement notice. These are called infringement fines and are $500 and $750 respectively.

How to be a good neighbour

You cannot get a permit to make noise for a party, or play your stereo on full or to use that skill saw, but there are some things that you can keep in mind:

  • Be considerate of your neighbours

  • Ensure burglar alarms cut off after 15 minutes

  • Ensure car alarms are installed correctly and are not overly sensitive or faulty

  • Inform neighbours in advance about a party or invite your neighbours

  • Advise neighbours of planned work on your section that may be noisy

  • Minimise noise travelling from your property by keeping doors or windows closed

  • Turn down the noise at a reasonable hour at night (10pm)

  • Don't start up noisy equipment such as chainsaws early in the mornings or late in the evenings

Does the Act cover all types of noise?

No. There are other kinds of noise, which are specifically covered or controlled by other pieces of legislation. For example:

  • Barking Dogs are covered by the Dog Control Act 1996.

    Contact Animal Control Services Ltd at Council on 838 6632

  • Noisy vehicles on the road are covered by the Traffic Regulations 1976. Contact the Traffic Safety Branch of the NZ Police.

    Hamilton Police Station
    6 Bridge Street
    Private Bag 3078
    Hamilton

    Phone: 858 6200
    Fax: 834 9486

  • Noise within the workplace is covered by the Health and Safety in Employment Act 1992.

    Contact the Occupational Safety and Health Service of the Department of Labour.
  • OSH website

  • Noise between tenancies with the same landlord is covered by the Residential Tenancies Act 1996.

    Contact your landlord or the Tenancy Tribunal
  • Tenancy Tribunal website